LumenFi — Light Connectivity
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Privacy Policy

Last Updated: June 17, 2026

This Privacy Policy describes how Lumen LIFI ("we," "us," or "our"), operating the Lumen LIFI brand at lifilumen.com, collects, uses, discloses, and protects your personal information when you visit our website, purchase products, subscribe to services, or otherwise interact with us.

Our Commitment

We are committed to protecting your privacy and handling your data responsibly. We collect only the information necessary to provide our LiFi hardware and subscription services, process payments, and fulfill orders.

1. Information We Collect

We may collect the following categories of information:

  • Identity & contact data: name, email address, phone number, billing address, and shipping/installation address.
  • Account data: username, password (stored in encrypted form), subscription plan details, and order history.
  • Payment data: payment method type, transaction identifiers, and billing records. We do not store full credit or debit card numbers on our servers.
  • Technical data: IP address, browser type, device information, pages visited, and cookies or similar tracking technologies.
  • Communications: messages you send us via email, contact forms, or customer support channels.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders for LiFi hardware and subscription services.
  • Manage recurring billing and subscription renewals.
  • Provide customer support and respond to inquiries.
  • Send transactional communications (order confirmations, shipping updates, billing notices).
  • Improve our website, products, and services.
  • Detect, prevent, and address fraud, security issues, and legal compliance.
  • Send marketing communications where you have opted in (you may unsubscribe at any time).

3. Payment Processing

All payment transactions are processed through PCI-DSS compliant third-party payment processors and merchant service providers. When you make a purchase, your payment information is transmitted directly to our payment processor using industry-standard encryption (SSL/TLS). We receive only limited payment confirmation data (such as the last four digits of your card and transaction status) necessary to complete your order and maintain billing records.

By submitting payment information, you authorize us and our payment processors to charge the payment method you provide for the total amount of your purchase, including applicable taxes and shipping fees.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Payment processors: to process transactions and prevent fraud.
  • Shipping & logistics partners: to deliver hardware to your address.
  • Service providers: who assist us with hosting, analytics, email delivery, and customer support, under contractual obligations to protect your data.
  • Legal authorities: when required by law, court order, or to protect our rights, safety, and property.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to affected users where required by law.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to maintain your session, remember preferences, analyze site traffic, and improve user experience. You can control cookies through your browser settings. Disabling cookies may limit certain features of our website.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to satisfy legal, accounting, and tax requirements. Transaction and billing records are typically retained for a minimum of seven (7) years as required by applicable law.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit, access controls, and secure server infrastructure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to access, correct, update, or delete your personal information; withdraw consent; object to or restrict processing; and request data portability.

To exercise any of these rights, contact us at operations@lumenlifi.com. We will respond within a reasonable timeframe as required by applicable law.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will promptly delete it.

10. International Data Transfers

Your information may be processed and stored in your region or other countries where we or our service providers operate. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will reflect the most recent revision. Material changes will be posted on this page. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

See also our Terms & Conditions.